commitment and philosophy

If you’re a small business owner, you’ll understand the need to build relationships with your clients, you’ll desire to “go the extra mile” for your clients and you know that time is of the essence. We understand those same values, after all we’re a small business ourselves.

When we set up Inca we surveyed the market to understand the “gripes” or “groans” small business owners had about their accountant. They typically fell into some key areas:

• Clients hated getting a bill sprung upon them without any real explanation as to what it was for.
• Many felt the size of the bill was unjustified for the benefit they received.
• They didn’t like the fact that a quick telephone call for some advice was met with a large bill.
• Many found their accountant to be condescending and not really interested in them or their business.
• A lot never heard from their accountant from one year to the next.
• The person dealing with them was regularly changing and generally they were passed down the organisation.
• Clients complained that their accountant never tried to help them legitimately save tax.

We believed we could do better and provide small businesses and their owners with an accounting and bookkeeping service which they would value and a relationship they would enjoy. Our client retention and referral rates would suggest we continue to meet those expectations, though we continue to seek ways to develop our business.

Inca gives all its clients fixed price quotations in advance for any work they want us to undertake. They aren’t charged until they have accepted the quotation.

At Inca, if we can answer a question over the telephone about finances, taxation or how to get a business started, we’ll do so. Furthermore, we’ll do it for FREE. It’s all part of the service, lots of extra value without the fear of a large bill at the end.

Inca’s clients have a dedicated relationship manager in the form of Graham. It doesn’t matter whether the client’s business grows or ours grows, clients still have a primary senior point of contact within our practice.

We’d like to be able to talk to you, maybe to chat over a coffee (or a beer), about how your business is going. Oh, and we won’t charge you for the privilege of taking up your time for a catch up. Like all good businesses, we believe that stronger relationships build trust, understanding and long term benefits to everyone. Our newsletter is about helping our clients save money and tax – it’s intended to benefit them not us.

We explain matters to clients simply and clearly, using language that we all understand, rather than potentially confuse the situation with accountant-speak.